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Shipping Policy


Orders are usually shipped within 48 hours Monday – Friday 9am – 5pm.  Back ordered items may take longer.  We will endeavour to inform you if this is the case.


We use the following carriers to deliver our orders:

  • Royal Mail
  • DHL
  • UPS

Order tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.  Please note that some orders using 1st Class Royal Mail may not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on a flat rate, and your location.  Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock.  When the item becomes available we will ship you the rest of your order.  You will not be charged any additional shipping and handling for the second shipment.

Copyright © 2016 Simplicate Ltd.  All rights reserved.  Registered in England and Wales no. 08570781.  Registered Office: 13 Tor Road, Farnham, Surrey, GU9 7BX, UK

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